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Customer Service
From Santa Cruz Bicycles
From Neezy
Why does the Australian price for a Santa Cruz bike seem so expensive when compared to the US price?
When people do price comparisons between the US price and
AU price, they often just compare the retail price with
the exchange rate and forget the hidden costs.
Some of these hidden costs include international credit
card fees (1%), international freight and insurance (about
US$200), customs duty (5%), customs release fee (about $80)
and GST on all of the above. Neezy also includes a shock
pump with every frame (RRP $70.00) where US stores do not.
The importer also pays for all associated costs of business
including warranty servicing, back up, spare parts, warehousing,
tooling, local marketing and advertising, sponsored local
race teams, demo bikes, insurance, wages, etc. The list
goes on.
Unfortunately, these are unavoidable costs of international
distribution.
Why wouldn’t I just buy a bike in the US and
bring it back to Australia – it would be a lot cheaper?
Don't forget you need to add the US State tax (around 10%), which isn't included in the advertised US price, freight and customs costs.
There is no warranty backup on frames and components bought
outside Australia so you will be liable for the cost of
any work or replacement parts.
Can I buy frames direct from Neezy?
We do not sell directly to the public. Neezy Pty Ltd is
an importer and wholesaler only.
We only supply our products to quality bicycle retailers
that can serve customers face-to-face during regular retail
hours.
Please see our Dealer List for an Authorised Dealer near
you. If you are more than 50km from an Authorised Dealer,
ask your local bike store to contact us.
We do sell
ex-demo bikes direct to the public. These bikes
have been tested for magazine reviews or test ridden by
potential customers and are offered at a lower price than
regular retail. Click here for Ex-Demo Bikes.
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